Traveler. Researcher. Ambivert
ALWAYS HUNGRY FOR MORE
The minute you stop learning is the minute you give up on the future.
I've taken an unconventional route to becoming a user researcher at Venmo. I always want to learn more about research and human computer interaction and the ways to hack it. As a committed life long learner I'm always experimenting. My work helps build the next generation of mobile payments and makes physical money obsolete, which is pretty cool.
As a founder of the user researcher program at Venmo I help anchor multiple teams across the business to consider the user 24/7. I collaborate with designers on feature discoverability and usability, concept work, and answering their big questions. I also work across the product team in building the Venmo of tomorrow.
I've helped place user research at the center of the Venmo product; working with partners to build a system and cadence of reliable testing that was previously nonexistent.
Whether leading through contextual inquiry, in-lab studies, survey creation, remote user interviews, and guerrilla research, the team has come to value my input and findings as the voice of the Venmo customer.
USER RESEARCHER, VENMO
October 2016 - Present
FINANCE OPERATIONS, VENMO
January 2015 - December 2015
Using my project management skills, I was brought on board to sort and bring order to Venmo's internal budgets. Helping to establish controls and insight into where our money was spent. Good thing I had that sorted when user research came calling. Sure I had to wear a lot of hats, but I quickly took to it becoming an invaluable part of the team.
RESEARCH OPERATIONS LEAD, VENMO
January 2016 - October 2016
Working with our database, I quickly learned SQL to pull the right user set and run analytics for research sessions. Using the right set of cohorts, I helped recruit, manage, and track all user testing conducted by Venmo in North America
PROJECT MANAGER, DEUTSCHE BANK
November 2014 - January 2015
My first foray into the consultant world proved it wasn't for me. Sure there was working for the big banks, but the business suits got too stuffy and stiffled my creativity. I used this opportunity to pick up the skills necessary to become a part of something I cared about and made the switch to Venmo.
Working with the Venmo data team, I've been brushing up on the latest tools such as Amplitude and Looker to have data lead the story of user research. It's then my job to go an fill in the chapters with UX.
Though it's been a while, I spent many long nights learning Apple's Swift language in an effort to build a new skill set and learn how to help my colleagues in the challenges of redesigning Venmo.
USER RESEARCH DESIGN
As a part of the design team at Venmo, I work across the organization on initiatives and products that touch every facet of the company. That does not mean I'm done learning. I'm constantly reading up on design interaction and UI best practice to ensure I can speak the same language as my team.
What I’ve Learned
Sept 2016 - October 2016
USER EXPERIENCE RESEARCH + DESIGN, GENERAL ASSEMBLY
A crash course in how to to update skills in the real world. I focused on design interaction and how to create a better user experience. Wire frames, prototype explorations, iterative testing, all combined into one invaluable course.
2007 - 2011
BACHELOR OF ARTS, INTERNATIONAL RELATIONS, BOSTON UNIVERSITY
International relations was my first true love. We keep in touch on a daily basis thanks to Twitter.
RESEARCH CASE STUDY: TESLA TELEPORTATION
In February 2020, I took some time to explore a fun, out-of-the-box concept of teleportation for Tesla. How might researchers tackle such a big question or innovation? Check inside to see my initial approach for a new transportation method that would revolutionize and change our world.
PREDICTIVE MODELING RETRO: THE 2016 PRESIDENTIAL ELECTION
An exploration with regressions, hard data, and Tableau visuals. My goal was to see how accurate I could recap and examine the outcomes of the 2016 Presidential Election.
VENMO BUSINESS PROFILES
This proof of concept was developed during the Venmo Hackweek 2018. This prototype demonstrates how Venmo might digitize the word of mouth experience to small businesses seeking to expand their presence and increase revenue.